Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: February 5, 2026 | Effective Date: February 5, 2026
Skillsapien ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy applies to our website, mobile applications, and all services we provide.
By using Skillsapien, you agree to this Privacy Policy. If you do not agree, please do not use our platform.
This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable privacy laws.
1. Information We Collect
Information You Provide
When you register, create a profile, upload your CV, or interact with our platform, we collect personal information including your name, email address, phone number, professional experience, skills, education, certifications, and payment information.
Automatically Collected Information
We automatically collect device information, IP address, browser type, operating system, usage data, log files, and cookies and tracking technologies to improve your experience and analyze platform performance.
AI-Processed Information
Our AI services (powered by Claude by Anthropic) process your CV and profile data to extract skills, match you with relevant jobs, and provide personalized recommendations. This processing is done securely and in accordance with our data protection standards.
2. How We Use Your Information
Core Services
We use your information to provide our skill development platform, match you with jobs and mentors, process enrollments and payments, deliver course content and track progress, facilitate mentor-mentee connections, and enable AI-powered CV parsing and job matching.
Communications
We send service-related notifications, course updates and achievements, job recommendations, mentor availability, platform updates and new features, and marketing communications (with your consent).
Analytics & Improvements
Your data helps us analyze platform usage, improve our AI algorithms, develop new features, ensure platform security, and prevent fraud and abuse.
3. Information Sharing
We Share Your Information With
Employers (when you apply to jobs), mentors (when booking sessions), course providers (for enrollment), payment processors (Stripe for secure transactions), AI service providers (Anthropic Claude for CV parsing and matching), analytics providers (for platform improvements), and legal authorities (when required by law).
We Never
Sell your personal information to third parties, share your data for unrelated marketing purposes, or provide access without proper security measures.
4. Your Rights (GDPR, CCPA, CPRA)
Access & Portability
Request a copy of your personal data in a portable format.
Correction
Update or correct inaccurate information through your account settings.
Deletion
Request deletion of your account and personal data (subject to legal obligations).
Opt-Out
Unsubscribe from marketing communications, opt-out of AI-powered recommendations, and withdraw consent for data processing.
Data Portability
Download your profile, learning history, and application records.
Restrict Processing
Limit how we use your data while maintaining your account.
5. Data Security
Security Measures
We implement industry-standard security including SSL/TLS encryption for data in transit, encrypted database storage, secure password hashing (bcrypt), regular security audits, access controls and authentication, DDoS protection and rate limiting, and secure API endpoints with JWT authentication.
Data Retention
Active accounts: Data retained while account is active. Inactive accounts: 24 months of inactivity before deletion. Deleted accounts: 30-day recovery period, then permanent deletion. Legal requirements: Some data retained longer when required by law.
6. Cookies & Tracking
Cookie Types
Essential cookies (required for platform functionality), performance cookies (analytics and optimization), functional cookies (preferences and settings), and targeting cookies (personalized recommendations - with consent).
Cookie Management
You can manage cookie preferences through our cookie banner, browser settings, or the "Do Not Sell My Personal Information" link (CCPA). See our Cookie Policy for detailed information.
7. International Data Transfers
Global Operations
Skillsapien operates globally with users in USA, Australia, and India. We transfer data across borders using Standard Contractual Clauses (SCCs), Privacy Shield framework compliance (where applicable), and appropriate safeguards as required by GDPR and local laws.
8. Children's Privacy
Age Restrictions
Skillsapien is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].
9. Changes to This Policy
Updates
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes via email or platform notification at least 30 days before they take effect.
Last Updated
February 5, 2026
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us:
Data Protection Officer
[email protected]Address
Skillsapien
Sydney, NSW, Australia
Response Time
We respond to privacy requests within 30 days (GDPR) or 45 days (CCPA/CPRA).
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